Frequently Asked Questions
Can't find what you're looking for? Reach out on our Contact page.
Do you deliver outside Dhaka?
Yes — we deliver nationwide across Bangladesh. Orders within Dhaka arrive same-day (if placed before 2 PM) or within 24 hours. Orders outside Dhaka are delivered within 2-5 business days via courier.
What payment methods do you accept?
Cash on Delivery, bKash, Nagad, and card payments (Visa / Mastercard) are all accepted at checkout.
What is your return policy?
We accept returns within 7 days of delivery for unopened, unused items in their original packaging. Opened food, treats, and grooming products can't be returned for hygiene and safety reasons. Contact us before sending anything back.
Are all products genuine?
Yes — every product we sell is sourced directly from authorized distributors and brands. We don't sell counterfeits.
How can I track my order?
We'll contact you by phone to confirm your order after checkout, and again when it's out for delivery. For a status update any time, reach out via our Contact page — phone, WhatsApp, and business hours are listed there.
Is there a minimum order for free delivery?
Orders over ৳2,000 within Dhaka qualify for free delivery. Delivery charges for smaller orders, and for addresses outside Dhaka, are shown at checkout before you confirm your order.
Can I change or cancel my order after placing it?
Yes, as long as it hasn't already been dispatched. Contact us as soon as possible with your order details and we'll do our best to help.